iPhone dropping calls – iPhone 11, 12, X, SE

Is your iPhone keeps dropping calls? There’s nothing worse than a dropped call. When we can’t carry on a conversation, it feels like we’re losing control. With increased rates of smartphone usage and a larger number of 4G capable devices, we’re all experiencing more dropped calls than ever before. Did you know that iOS 13 has a bug that makes dropped calls worse? It’s true. While Apple has released some fixes for this issue, there are some things you can do to prevent your iPhone 11, 12, X, SE, 8 or 11 Pro from dropping calls in the first place.

8 Steps to Fix iPhone Dropping Calls glitch:

  1. Update iPhone
  2. Remove and Re-insert Sim Card
  3. Update iPhone Carrier Settings
  4. Turn off Silence Unknown Callers
  5. Disable Call Forwarding
  6. Reset iPhone network settings
  7. Force Restart your iPhone
  8. Contact Your Network Carrier

Every iOS update also brings with it a new batch of bugs, and iOS 13 is no different. A significant number of users have reported that the software update for their iPhones has made dropped calls more common. Apple hasn’t acknowledged the issue, and while some affected users say their devices work normally when they go back to an earlier version of iOS 12, others have found that nothing seems to fix it — not using a case, restarting regularly, or even switching carriers.

Why is Your iPhone Keeps Dropping Calls

If you’re experiencing dropped calls, the problem is likely caused by one of three factors: your phone settings, your carrier settings, or your service provider. Some of these fixes require specific knowledge about the equipment and service you have, while others are universal and applicable to most phone brands and carriers.

  • Many things can cause calls to drop. Sometimes it the result of an issue with your iPhone model itself, but other times there is a signal problem or a network problem.
  • Many dropped calls issues are caused by bad reception rather than your iPhone itself.
  • A software issue or an interference issue can cause your iPhone to drop calls.
  • The internal antenna on the iPhone can become damaged even without you knowing which in turn will cause dropped calls, so it is important to check for any physical damage to the antenna of the phone.

Also read: LTE not working on iPhone? Try this

When you’re in the middle of a call, a dropped call can not only be embarrassing, but also disruptive. Even worse, dropped calls make the person calling you feel like their troubles are not being heard. When you watch this problem persist for weeks at a time, it is easy to become frustrated and lose hope that the problem will ever be resolved. But Android and iPhone users don’t have to suffer the pain of dropped calls because they are more than likely due to an issue with network signal or phone settings and can be fixed with the below easy steps.

iPhone dropping calls
Update iPhone

If you experience this issue on your iPhone, it may be worth checking that your software is up to date- particularly on iOS 13. If you’re running an older version of iOS or if you just want the update, there’s no need to worry: Apple has released several updates since iOS 13 that can fix these errors. To make sure your phone is updated, go to Settings > Software Update.

Update-iOS-and-fix call disconnecting

There have been several software updates on iOS 13 since its release last September that aim to fix unexpected glitches.

If the glitch is still there, Follow the below tips to fix iPhone 11, 12, X, SE, 8 or 11 Pro call dropping problems and enjoy crystal-clear conversations with friends and family.

iPhone dropping calls
Remove and Re-insert Sim Card

Gently push the SIM card in with one end of your ejection tool. Take out the iPhone tray from the bottom, and look for the SIM card slot at the left bottom section. Gently slide in your SIM card into that slot being careful not to damage it or bend it. You should also wipe the sim card with a clean cloth.

Now, restart your iPhone. You should see an improvement in your reception and a reduction of dropped calls.

Also, check the sim card for any damage and change it if you see any damaged pins.

If after inserting the SIM card back into the iPhone, you are still facing issues with your phone dropping calls, it is highly likely that there is a problem with the hardware itself. In such a situation, you should get in touch with the technical experts at iMore for a more in-depth diagnosis.

iPhone dropping calls
Update iPhone Carrier Settings

If you are having issues with your phone dropping calls, the another thing you should do is see who your provider is. This will dictate how you will go about solving the problem. Many carriers release new updates for their customers to update their phones, and these changes are made to fix bugs or improve their customer service.

That’s why you should make sure that your phone’s network settings are always up-to-date. If there are new server settings from your network carrier, updating these would definitely improve your call quality and signal consistency.

Carrier settings are generally automatically updated but you can also Go to Settings > General > About. And download the updates if available.

Update-Carrier-Settings iphone

iPhone dropping calls
Turn off Silence Unknown Callers

While I’m not sure why this is, it seems that a number of users who reported issues with network connectivity or calls dropping have noticed that disabling this feature has re-enabled their ability to place and receive calls. I say “seems” because I can only rely on anecdotal reports at this point, but it’s an intriguing possibility.

But if you’re running into dropped calls with no apparent cause, and you’ve exhausted all of your other troubleshooting options, it might be worth checking out.

  1. To disable this Silence Unknown callers, go to Settings > Phone > Silence Unknown Callers and tun off the slider.
Turn off Silence Unknown Callers iphone

iPhone dropping calls
Disable Call Forwarding

Call forwarding is a feature that lets you receive calls on another device or number while you’re on the phone. If you put your phone on silent, sometimes call forwarding kicks in and sends calls to another number of your choice.

Some users have reported that forward and call transfer makes your cell phone drop calls more frequently. If you use this feature, try disabling it and see if it helps you. The next time you have a dropped call, try disabling call forwarding. You may find that it stops your phone from dropping calls completely.

  1. To turn off call forwarding on your iPhone: Settings app → Phone → Call Forwarding → and turn it off.
  2. Turn Call Forwarding Off on Verizon:  Dial *73 from the phone.
  3. Disable call forwarding on Sprint: Dial *730 or *720
Disable Call Forwarding to fix call dropping

iPhone dropping calls
Reset iPhone network settings

When trying to figure out how to fix an iPhone dropping calls, you frequently hear the recommendation to reset your network settings. This is a general piece of advice that applies to any type of issue, including when you can’t send text messages. The reason this works is because there are often little bugs in the networking code that slow down the phone’s functionality and cause issues.

Get rid of dropped calls by resetting the network settings:

  1. Open Settings app
  2. tap on General
  3. Tap on Reset.
  4. Select  Reset Network Settings.
  5. Enter passcode and confirm it
Reset-Network-Settings-iphone-or-ipad to fic iphone call dropping

iPhone dropping calls
Force Restart your iPhone

It has been reported that restarting your iPhone can help you get rid of the calling issue. This is easy to do, so turn off your iPhone and wait one minute before turning it back on.

How to force restart iPhone

Force-restart-iPhone-X-iPhone-XS-iPhone-XR-iPhone-11-to solve iphone dropping calls

iPhone dropping calls
Contact Your Network Carrier

Mobile phone signal is an essential part of our everyday lives. When your mobile phone is dropping calls, it’s frustrating and time-consuming. If you’ve replaced the battery, ensured your SIM card slot is clear, powered off and restarted your iPhone, ensured your signal is full or 4G, and used the “Reset Network Settings” option, you may be able to solve the problem on your own. However, if you are still experiencing call drops with your iPhone 11, 12, X, SE, 8 or 11 Pro, you will have to contact customer service. Check out the below info on contacting wireless carriers when your iPhone drops calls.

  • AT&T: 1-(800)-331-0500
  • T-Mobile: 1-(877)-453-1304
  • Verizon: 1-(800)-922-0204
  • Sprint: 1-(888)-211-4727

Previously, Apple’s support page had a small blurb under the “Known Issues” section mentioning that iPhone XS and XR owners may experience dropped calls. The fix was to reboot your iPhone, but it didn’t address the real issue. Now, this is in no way an isolated incident, as anyone who owns one of the aforementioned phones would tell you. It seems to occur any time there’s a change in network signal, and the data speeds are never constant, even when there is no incoming call or text message alerts. So here’s my take on how you can get rid of dropped calls on your iOS 13 install.

The Dual sim problem

When Apple released iOS 13, one of the most notable improvements was the arrival of dual-SIM support. This new feature is a godsend for people who often travel between countries and carriers, as you can slot in your SIM card from the home country while abroad on vacation. However, there’s one frustrating bug that occurs whenever you make a call with dual-SIM enabled: Many users report dropped calls!

Affected Carrier networks

Affected users experience their devices suddenly losing the ability to connect to AT&T, T-Mobile, Verizon, or Sprint’s cellular networks. Because the devices lose service just as quickly as they regain it (a second or so later), they immediately drop a call when it occurs and thus look like they are constantly dropping calls when in reality they’re not. However, constant pings from cellular towers can be very taxing on a device’s battery and data plan

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